Store Policies
Shipping Policy
Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods/Delivery Time: Standard shipping typically takes 7-14 business days within the US.
Return & Refund Policy
Return Window: We accept returns within 30 days of delivery for unused products in original packaging.
Refund Process: Refunds will be issued to your original payment method within 5-10 business days after we receive your return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.
To initiate a return, please contact us at auramaestrostore@gmail.com with your order number.
Privacy Policy
At Aura Maestro, we respect your privacy and are committed to protecting your personal information.
Information We Collect: We collect information you provide during checkout, including name, email, shipping address, and payment details.
How We Use Your Information: Your information is used to process orders, communicate about your purchase, and improve our services.
Data Security: We use industry-standard encryption to protect your personal information.
Third-Party Sharing: We do not sell your personal information. We only share data with service providers necessary to fulfill your order (shipping carriers, payment processors).
Terms of Service
By using Aura Maestro, you agree to these terms.
Product Use: Our aromatherapy products are intended for personal use. Follow all product care instructions provided.
Pricing: All prices are in USD and subject to change without notice.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason.
Contact: For questions about these policies, contact us at auramaestrostore@gmail.com.